Quality, Environment and Safety Policy

Our priority is to provide a high-quality service to airline companies, passengers and users, guaranteeing a high level of satisfaction, comfort, safety and security. We do our best to understand our clients’ needs and expectations and to adapt our services in order to ensure their complete satisfaction.

We remain constantly aware of our commitment to the continuous improvement of our processes and the way in which this contributes to the creation of added value in our organisation. This continuous improvement is reflected in the increased satisfaction of our clients, the performance of our operations in a more effective, efficient and safer manner, and the way in which we adapt to the changing demands of the market and the requirements of the regulatory authority.

We comply fully with all laws, standards and other regulations that are applicable to our activity.

With the aim of preserving and protecting the environment, ANAM renders its services in such a way as to minimise the environmental impact of its activities and instils the same principles in the organisations that carry out their activities at the airport infrastructure.

We are totally committed to a policy of reducing pollution and conserving natural resources. ANAM, SA is also committed to maintaining high standards of environmental performance, and its strict compliance with the regulations currently in force is regarded as the lowest threshold of the company’s environmental behaviour.

ANAM, SA seeks to formalise its management systems for both airport safety and security, as well as in the areas of occupational health, ergonomics, hygiene and safety at Madeira and Porto Santo airports, with the aim of preventing and minimising the number of accidents and incidents occurring in the areas of safety and security.

ANAM, SA is committed to providing the structures and means considered necessary for Madeira and Porto Santo airports to be able to perform an efficient and complete management of safety and security aspects, with its main aim being to ensure the success of all airport activities, particularly in the business area.

ANAM, SA is committed to adopting the measures necessary for the implementation, updating and alteration of rules and procedures, as well as for the purchase of equipment, the provision of training activities, awareness raising and refresher courses, with the aim of optimising performance in the safety and security areas for which it is responsible.